Complaints Procedure

Nurture Harmonics

At Nurture Harmonics, we care about the experience of every person who chooses to learn with us.

We welcome feedback and aim to respond to concerns with fairness, kindness and professionalism.

1. Raising a concern

If you have a concern about your training, purchase or experience, please contact:

Email gayle@iamgayleberry.com

Please include your name, the relevant training or service, details of your concern and the outcome you would like us to consider.

2. Acknowledgement

We aim to acknowledge written complaints within five working days.

3. Review

We will consider the information provided and review any relevant records.

We aim to provide a substantive response within 20 working days.

If more time is required, we will explain the reason and provide an updated timescale.

4. Resolution

Depending on the circumstances, possible outcomes may include an explanation, corrective action, additional support, a refund or another appropriate remedy.

5. Further concerns

If you remain dissatisfied, you may request a further review.

Where relevant, we will provide information about applicable independent dispute resolution arrangements or statutory routes.

6. Your legal rights

This procedure does not restrict your statutory rights or prevent you from seeking independent advice or pursuing legal remedies.

7. Contact

Gayle Berry trading as Nurturescape
17 Spindrift Way, Wivenhoe, Colchester, CO7 9GW, United Kingdom